John Cassady

100% of customers would recommend John Cassady

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Customer Reviews

4.4 of 5
9 Reviews
Responsiveness 89%
Product met needs 89%
Competitive rate 78%

Reviews for John Cassady

June 12, 2014 at 2:57 PM
Recommend's John

LLewellyn property

All dealings with FBC were excellent. Our only issue was needing a Cashiers Check at closing when were were having to travel 3 days before actual closing and not having our bank close at hand

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 09, 2014 at 10:12 AM
Recommend's John

Loan for FL townehome

I think that I should have been given a 4.5% rate instead of 4.75 because it's a new home and new homes normally comes with perks. When I bought my home in NC, I got a lot of incentives with the closing costs, plus the comparable interest rate at the time.

Conventional 30 Year Fixed North Carolina
Responds quickly
Loan met my needs

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December 20, 2013 at 7:59 PM
Recommend's John

Amazing experience!!!

After looking for a home for almost a year, I've dealt with a few mortgage companies. FBC was by far the best!! My loan officer John was awesome. He responded quickly and stayed on top of everything through the whole process to make sure nothing would go wrong before closing. I am very satisfied and will be sure to recommend them to anyone interested in buying a home.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 27, 2013 at 1:05 PM
Recommend's John

Great!!

Everyone was so helpful and nice and available. It was a very enjoyable experience from beginning to end. We have bought a home before (not new) and it was from my parents so it should have been a relatively painless experience and it was a nightmare compared to how much everyone did to help us out and worked with us. Thank you all very much!! :0)

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 21, 2013 at 7:41 AM
Recommend's John

Great Service

Everything went well. Loan Officer had the patience to endure the loan process with us and he was useful and very helpful.

FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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November 02, 2013 at 10:30 AM
Recommend's John

Working with me

This company is excellent service! My loan officer took care of everything that can make me satisfied. I got reduced my rate by buying down about .4%. Unfortunately, I did not get a sign language interpreter at my closing. There was some misunderstood to use the interpreter from Orientation Walk In. They had to request the service separately from closing meeting.

Kumar's Tip: Need an interpreter for deaf/hard of hearing clients at closing.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 03, 2013 at 9:38 PM
Recommend's John

Requests for documents, in logical and out of time.

Prefer not to comment.

Lender Response
We apologize for your experience with FBC Mortgage. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage.
Conventional 30 Year Fixed Florida

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August 28, 2013 at 3:12 PM
Recommend's John

Great Job!!!

I believe that this entire process was awesome and I want to thank the whole team and everyone involve in completing the processs of my loan. Devi, Johnny, Garcia, and all of there assistant, You guys rock. Curtis Henry

Curtis's Tip: N/A

FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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